Microsoft Updates and Fixes

Windows 10 Troubleshooting

Action Center is now
Security and Maintenance:

Manage Updates:

Fix Network Problems:

Fix Sound Problems:

Give your PC a fresh start:

Microsoft FixIt Automated Solutions

A special support page on Microsoft's website provides solutions that will automatically fix common Windows problems.  The small software download makes repairs that are otherwise documented in the Microsoft Knowledge Base and would normally require extensive command line or registry modifications.  It is a great way for the novice computer user to get up and running quickly.

As we field questions from our customers that can be solved via specific fix-it solutions, we will list them here, in no particular order:

Service Pack and Hotfix Downloads

Here we will list previous and current major updates and service packs for popular Microsoft applications and operating systems.  Microsoft releases updates on the second Tuesday of each month.  To ensure you are getting the latest security fixes, enable Windows Update in your respective operating system, or visit

Microsoft has stopped supporting
Windows XP and Office 2003 as of April 18, 2014.  
The following downloads will remain available per the storage policy on Microsoft's website.


Windows XP Service Pack 3*


Update for Windows XP (KB959252) - Reported to fix "win32k.sys" bluescreen when running Google Chrome; requires Service Pack 3 first.


Windows Vista Service Pack 2**

32 bit

64 bit

Windows 7 Service Pack 1
(redirects to Microsoft's web site)


*Microsoft 's Mainstream Support for Windows XP with Service Pack 2 ended on July 12, 2011.  Computers running Windows XP Service Pack 3 as well as users running Office 2003 with Service Pack 3 ended Extended Support on April  8, 2014.

**Microsoft's Mainstream Support for Windows Vista Service Pack 1 (SP1) ended on July 12, 2011 and for Windows Vista Service Pack 2 on April 10, 2012.  Extended Support for Windows Vista ended on April 11, 2017.


Office 2000 Service Pack 3

Office XP Service Pack 3

Office 2003 Service Pack 3

Office 2007, Service Pack 2


Office 2010 Service Pack 1

32 bit 64 bit
Office 2013 Service Pack 1
32 bit
64 bit

The above Office updates are full file service packs and do not require original install media to be present.  Genuine Validation requirements still apply.


Support Tool: Reboot Timer

How long does it take your computer to start up for reboot? 
Find out with this Visual Basic Script - Download Here

(right-click and save link/target as...)

Simply run the script - it will prompt you to close all open files, will automatically reboot the system, and provide the start-up time (in seconds) when you next log in.  This includes the time it takes to type in your password.  For example, 120 seconds = 2 minutes.

Legacy Documents

Ruggiero AV Services Windows XP / 2003 Hardware Migration Guide
Two ways to move a Windows XP or Server 2003 installation to new hardware

Sharing a Windows Printer with OS X
provided here because it also works with Windows Vista and 7 when legacy drivers are not available.